Terms of service.

1. The practice and this website

SattvanaWellness provides information about its online services and a way to request and pay for appointments. The practitioner’s identity, education and available services are described on our approach page. These terms apply to website use and appointment booking. Any separate professional consent process will be explained before services begin.

2. Who can book

Online self-booking is for adults aged 18 or older booking for themselves. Services must be appropriate for your needs and permitted in the location where you will attend. Contact the practice before paying if you will attend from outside India or are unsure about eligibility. A timezone selection does not establish service eligibility.

Do not use the website for urgent or emergency assistance. If you are in immediate danger, contact local emergency services or attend the nearest emergency department.

3. Booking and payment

The full session price and currency are displayed before payment. Checkout charges Indian rupees (INR). Your bank may apply exchange rates or additional fees for an international payment. Choosing a time creates a temporary reservation. An online self-booking is confirmed after successful payment is verified and the time is allocated to you. The practice can also arrange an appointment directly without online payment and will confirm those arrangements with you.

If payment verification is delayed, do not immediately pay again. Keep your payment reference and contact the practice. A payment for a time that has become unavailable will require an alternative arrangement or a refund; it does not create a second appointment at an occupied time.

4. Attending your session

Check the date and timezone in your confirmation. Use a private setting, a reliable connection and a device that supports the meeting service. Keep the invitation and meeting link private. Contact the practice if you cannot connect. Please attend on time; arriving late does not automatically extend the session.

Do not record a session without prior agreement from everyone involved. Respectful conduct is expected. Any limits of confidentiality and circumstances requiring action will be explained through the professional consent process.

5. Cancellations and missed sessions

Read the cancellation and refund policy before booking. Client cancellations are not accepted. You may reschedule a new appointment up to 2 times, no later than 4 hours before its currently scheduled start, subject to available times. Existing bookings retain their agreed rules. Missed sessions and client cancellations are non-refundable, subject to applicable law. Provider cancellations, duplicate charges and payment-processing errors have separate remedies. These terms do not exclude rights that cannot lawfully be excluded.

6. Information and outcomes

Blog articles and other website content are general information, not individual assessment, diagnosis or a substitute for professional care. A particular outcome cannot be guaranteed. If the available service is not suitable, the practitioner may discuss other options or referrals.

7. Third-party services and privacy

Razorpay processes payments. Google Calendar and its meeting services support invitations and online sessions. Resend delivers transactional emails. Their service terms also apply to their respective platforms. See our privacy policy for the information shared with these providers.

8. Updates and contact

We may update these terms for future bookings. Each booking records the policy version accepted at checkout. Changes do not retrospectively remove an existing legal right. Applicable mandatory consumer protections remain in force.